We apologize that your balloon has not been received. We pride ourselves with excellent customer service but unfortunately this is the first time we hear from you. We've traced your order and it appears to be delayed by USPS. We haven't noticed many delays but it's definitely possible, especially these days due to COVID-19. You would need to contact the USPS 1 (800) 275-8777 so they can better assist you with tracing your shipment. If you have any other questions or concerns please send us an email. Thank you for your business.
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